Right of withdrawal

Information regarding returns, warranty, & complaints

Returns

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the online store are at your own expense. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in the original condition and packaging. To exercise this right, please contact us at info@staudt.nl . We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.

Return exceptions

For sealed products. If the seal is broken, these products cannot be returned.

Guarantee

We care about our products and naturally do our best to deliver them to you in top condition. However, it sometimes happens that an order is damaged during transport or that something else happens that means you can make a claim under the warranty. Legally, you are obliged to report this to us within two months of discovering the defect. If the defect falls within the warranty, we will arrange repair or replacement free of charge.

Complaints

It can always happen that something doesn’t go exactly as planned. We recommend that you first report any complaints to us by emailing info@staudt.nl . If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil/ . From February 15, 2016, consumers in the EU will also be able to register complaints via the European Commission’s ODR platform. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.

Identity entrepreneur
Staudt Medical Skincare

Iordensstraat 55

2012HB Haarlem

Phone number: 085 888 1807

E-mail address: info@staudt.nl

Chamber of Commerce number: 58210008

VAT identification number: 8529.24.847.B.01

Model withdrawal form

(only complete and return this form if you wish to withdraw from the agreement)

Staudt Medical Skincare